wherever you go – any company, any country.
someone or other will say this – “let make a process for it”, “what is the process for it”. it makes sense, if you are fresher – you immediately fall in love with it. if you are a veteran – you feel that you are at a known place, your comfort zone.
everywhere, the need to make process and follow it starts as a passionate attempt to make things smooth in order to make life easy for end users. trust me, everyone thinks of it in long term. however, in short term, you might observe that it’s being done for the company(management) only.
you start to fight with yourself – what is in it for everyone?
how will the customers benefit from it?
how will the employees benefit from it?
how will the vendors benefit from it?
if you are able to find answers for all these three questions in a positive manner in the above mentioned order. you are pretty much there. in case, you find positive answer for last two question but not for the first question, drop the idea, it’s a bad decision. it’s a bad process.
remember – sometimes, customers are the employees; not the end customers. they don’t even come in pictures but it’s a rare occurring instance.
all the very best for your tomorrow’s meeting.
p.s. – my blood boils when some managers make process to ease out their life while they know that customers would be in trouble because of it.
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